Any Questions?

 

 How does Secret Ingredient work?

Pick a recipe and we deliver fresh ingredients pre-chopped and step-by-step instructions for you to home cook a delicious meal in less than 30 minutes.  

Do I need to be able to cook?

No - we provide you with the Secret Ingredient "Cook By Letters" labeling system and a simple, step-by-step recipe that means even a novice in the kitchen should find it simple and fun to cook our meals.

Do I need any other ingredients, such as salt or olive oil?

No - we provide you with absolutely every single ingredient you need for each meal, from the salt and pepper to the finest imported meats and fish. 

How often does your selection of recipes change?

We offer six exciting recipe selections that change weekly.  We also have Roast or Family Packs that can be prepared for larger groups.

What cooking utensils will I need?

We set out the utensils you will need on each recipe product page. At a maximum you will need one pot, one pan, a sharp knife, a bowl, and a visible clock.

Do I need an oven?

No - our recipes have been specifically designed with Hong Kong kitchens in mind. You need only two hobs, a pot, a pan and a knife (and perhaps one or two other basic cooking utensils).

Where do you source your produce?

We source all of our beef from Australia or the United States.   We work with our suppliers to source sustainable fish from New Zealand, the Atlantic, or Indonesia.    All of our vegetables are sourced locally from the same suppliers that provide produce to the best restaurants in town.  

How long can I keep my purchase/food?

We recommend that you consume our recipes within 48 hours.  Upon delivery, please place in the refrigerator until you are ready to prepare the dish.

What is the latest time I can order for same day delivery?

You can order up to 16:30 for same day delivery or you can pre-order.  40% of our customers plan out their week with Secret Ingredient. 

Where do you deliver to?

We can deliver to your office (so you can take your ingredients home with you ready to be cooked the moment you get home) or delivered straight to your apartment door. It's up to you! We deliver to most of Hong Kong Island, Kowloon, and parts of New Territories.   For Shatin, Sai Kung, etc we need 24 hours notice.  

What times do you deliver?

We deliver 6 days a week to HK Island.   We deliver everyday except Monday and Tuesday to Kowloon. The delivery time slots are: 15:00 - 18:00 and 18:00 - 20:00 for HK Island.  We have a 5 hour window for delivery to new territories but our packaging is lined and comes with ice packs to keep meals fresh for up to 4 hours even outside of your refrigerator. 

What days of the week are you open?

We are open 6 days a week! Please email us for more details.

Can I pick up my order from you?

Yes. We would love you to drop by our shop to say hi and pick up your order from us. Our address is: 21 Robinson Road, Mid-Levels, Hong Kong. If you pick up from us, there will be no delivery fee. Click here for a map to our shop.

Can I order extra portions of meat, fish or poultry?

Yes - if you would like to order extra portions, please email us for details.

Can I order wine to be delivered with my recipe and ingredients?

Yes - our sommelier recommends one bottle of wine for each recipe we offer. Every suggestion has been paired specifically to work with the flavours of each recipe and we have personally tested every wine we suggest and highly recommend them. We also have a selection of our favourite wines in stock to order whenever you would like them. You can't find the wine we sell in the shops, so if you like it, please come back for more!

How can I pay?

You can pay by credit card, with cash on delivery or drop into our shop to pay in person. Just choose which you would like to do when you order. If you choose to pay by credit card you will be taken to a PayPal checkout screen. If you would like to checkout without logging into PayPal, please choose the option at the bottom of the screen which is entitled: "Don't have a PayPal account?"

Can I buy in bulk to receive a discount?

Yes. Please feel free to drop us an email here if you would like more information on our special bulk buy offers.

I am having a dinner party, can I order for more than two people?

Yes. Simply order the required number of recipes (remember that our recipes are all designed for two people) to cater for the size of your group and on the checkout page, please let us know you are having a dinner party and we will let you know if you need to tweak some of the cooking times to ensure your dinner party is perfect.

Can I order a recipe for one person?

Our recipes are designed to be shared by two people. However, we have launched single servings for some of our recipes.  (Expect one or two of our weekly recipes to be designed for single servings as well)  You can now easily prepare an SI meal for one with quality ingredients!