The website may contain links to third parties' websites. Secret Ingredient assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside Hong Kong.
You have the right of access to any personal information processed by us. Secret Ingredient is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Secret Ingredient is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Secret Ingredient by contacting us.
Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase.
We may collect:
- Full name
- Email address
- Telephone number
- Mobile telephone number
- Credit card type
- Credit card number
- Credit card expiry date
- Date of birth
How we use it:
- To check that a credit card is valid
- To pay your account
- To deliver to you
- To recommend other recipes or goods that you may like
- To communicate with you on Secret Ingredient-related matters
- To provide you with order and billing history information
You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.
Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
What We Use Your Information For
The principal purposes for which we collect and store your personal information are to process your orders and make deliveries, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
Marketing and business development purposes
Apart from using your personal information to process any orders you may place, if you provide Secret Ingredient with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences in your account section of the website.
If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so. If you opt out you may continue to receive information for up to 7 days after the date on which you update your account.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
The ability to edit and cancel your account
You can access your account from every page on the site to update and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.
Information sharing and disclosure
Secret Ingredient is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:
- Secret Ingredient is required by law to disclose information to third parties.
- The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.
Secret Ingredient also provides analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customers.
Secret Ingredient has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Your Secret Ingredient account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Secret Ingredient website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Access authorisation is granted to key Secret Ingredient staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.